22 March
Afternoon Brighton retail mix/Churchill Square study tour (Contact Sach Sandhu for more information)

19:00 – 21:00 Welcome Drinks Reception

23 March

View speaker biographies here.


08:30   Registration, exhibition and networking

09:15   Welcome
Graham Parker, Editor, Shopping Centre Magazine
Edward Cooke, Chief Executive, Revo
Giulia Bunting, Planning Director, GL Hearn and President, Revo

09:30   Briefing: Economic & Political Overview – one year on … what does it all mean?
Conference Facilitator: Adam Shaw, Broadcaster and Journalist
One of the most recognisable faces of business journalism will deliver his view on the economic and political state of the nation, demystifying the complicated world of finances and politics impacting big business. But what does it all mean for retail property and placemaking?

10:00   Revamp. Revitalise. Regenerate: positive partnerships fuelling inspiring Local Authority regeneration projects
Visionary and strategic local authority leadership is vital to ensure regeneration projects are delivered and realised to full potential. We are seeing more and more public sector investment in retail real estate and some very strong examples where those with clearly defined plans for physical and community development ensure strong place making and investment. This session, through case study examples of inspiring regeneration will consider the new business relationships facilitating positive partnerships delivering successful investment and development, reinvigorating our towns, cities and communities up and down the UK.

Mark Robinson, Director, Ellandi
Andrew Dudley, Head of Retail Development, Land Securities
Kevin Parkes, Executive Director, of Regeneration, Middlesborough Council
Angus Stenhouse, Retail Portfolio Manager, Standard Life Investments

10:40   Refreshment break in the exhibition hall

11.10   The leisure trends keeping the retail property industry match fit
Experience retailing continues to evolve at pace. This expert session will provide the essential low down, sharing insights, and consider and challenge a variety of trends and observations from across the wider F&B and leisure sector. We’ll be asking questions including:

Ashley Blake, CEO, Otium Real Estate and The Leisure Property Forum

12:00   Building a dream … into a brand that roars with success
Guest speaker: Emma Bier, Co-Founder, Tiger 

A candid account of the entrepreneurial leadership and vision behind husband and wife team Emma and Philip Bier’s decision to leave their jobs and bring the Danish lifestyle brand, Tiger to the UK. What started with fairly modest aspirations on the opening of the first Tiger store in the UK in 2005 – one shop in Basingstoke to 11 years later, a 44 store group with 600 staff making it one of the fastest growing retailers in the country. Hear first-hand what it took and why retailers must adopt a futurist outlook and ensure that shops are good, fun experiences to serve today’s structural changes in the way people shop.

12:30   Lunch, exhibition and networking

14:00   Channel (S)hopping
Whatever the sector, consumers are never a homogenous universe of like-minded spenders. A blinkered understanding of variation can result in missed opportunities to sell more to existing customers and to capitalise upon new, as yet untapped audiences.

This session will share insights into key trends influencing cross-channel shopping behaviours across diverse sectors and, based upon new primary research, provide answers to some of the big questions in a world of omnichannel retail:

The presentation will be followed by a panel discussion with industry leaders who have defined their own success strategies against the rapidly evolving backdrop, and opportunity for audience questions.

Helene Mills, Director,  
and Ralph Fernando, Managing Director, Strategy & Investor Services, Pragma UK

James Bailey, General Manager, Victoria Gate, Leeds
Daniel Graham, Delivering OnBrand Customer Experiences, OnBrand Group
Andrew McVicker, Sales Director, FSP

Further panellists to be announced shortly 

14:45   Great Techspectations. Think big. Think digital. New technologies driving the experience economy
While new technologies continue to influence and altar customer expectations, they also offer us an array of new possibilities – delivering brands and customers thrilling experiences unlike any before and environments that differentiate, excite, and produce measurable return on investment.
Hear from Engage Works, a world-leading interconnected experiences group on the creative technologies that put people at the heart of every experience. A series of relevant case studies will share the big picture shifts and the very latest innovations rocking the retail and leisure world of today and beyond and offer insight on what the growing fusion of physical, digital, and biological technologies mean for experience-making, service expectations, and communications of the future.

Speaker: Amelia Kallman, Head of Innovation, Engage Works 

15:15   Tea, exhibition and networking 

15:45  Health, wellbeing & productivity in retail: economic performance considered through an environmental and human lens

Much evidence now exists of the connection between environmental and economic performance. And now, retailers, investors, developers and managers of retail property now assume a growing responsibility to understand the relationship between sustainable building and store design, the health and wellbeing of staff and customers, and footfall and sales.
So, if sustainable retail environments are more attractive and profitable, what are the factors that all of us managing and operating retail property need to be aware of in creating vibrant, engaging and accessible places, buildings and stores which meet the needs of and engage our diverse communities, customer bases and invigorate staff, positively influencing productivity and bottom line? Our panel of experts will share their views.


Richard Francis, The Monomoy Company & Director of Sustainability, Gardiner & Theobald (confirmed)

Zoe Young, Project Manager, Plan A Team, Marks & Spencer
Kirsty Necker, Collaboration Manager, Guide Dogs
Mike Taylor, Centre Manager, Fareham Shopping Centre

16:30   Lord Holmes of Richmond MBE (champion of accessibility and diversity, Paralympic swimmer, LOCOG’s Director of Paralympic Integration 2012 and Diversity Adviser to the Civil Service)

17:00   Summary and close 

Please note programme and timings are subject to change

19:00 Drinks Reception
20:00 Presentation of the ACE Awards
20:30 Dinner
22:00 Entertainment
01:00 Close