20 March 2018
19:00 – 21:00 Welcome Drinks Reception


21 March 2018
 08:30 – 16:45 Conference and Exhibition
Conference Facilitator: Tanya Beckett, BBC World News

 09:15       Welcome
Graham Parker, Editor, Shopping Centre
Mark Williams, Director Hark Group and President, Revo

 09:30      Final countdown: The outlook for the UK economy and politics
Minority Government, a challenging market and an impending European exit. With one year to go until Brexit means Brexit, the clock is ticking… making sense of the world is more important than ever. What are the opportunities? What are the risks? What will the political agenda mean for retail property and placemaking?

Tanya Beckett, BBC World News

 10:00      Creating great places through partnerships
Modern successful placemaking requires collaboration between a multitude of stakeholders. From developers to local authorities, to BIDs and LEPs, creating sustainable places requires building relationships from planning and regeneration to destination marketing, safety and security.

Changes to local government finance, devolution and resources means innovative solutions are required to ensure towns and cities can continue to deliver services above and beyond the basics.

How can the public/private sector better interact to create places people wish to work, live and play, what are the challenges and what do the ingredients for success look like?

Denise Edghill, Head of Economic Development and Skills, Southampton City Council
Denizer Ibrahim, Director, Special Projects and Placemaking, BNP Paribas
Matt Sims, Chief Executive Officer, Croydon BID

10:45      Refreshment Break

 11:15       Welcoming all customers – the shopping place of the future that creates a space for everyone
Retail places aren’t just places to shop any more. They are places that different demographics spend time in for a whole host of different reasons. So, creating an environment that is welcoming to everyone is a big deal especially with an aging population. Revo has recently created a toolkit and campaign to make retail places are accessible as possible. This also a perfect area to collaborate with your retailers. Hear more and be inspired here.

Helen Drury, Government Retail Sector Champion
Mike Adams OBE, Chief Executive, Purple
Jim Harris, Centre Manager, St Stephen’s Hull
Robin Howland, Partner, Workman LLP
Rick Williams, CEO, Freeney Williams

 12:00      Keynote Presentation

 12:30      Lunch, exhibition and networking

Mary Wallace, Global Retail Subject Matter Expert – Senior Managing Consultant, IBM

 13:50      Latest Protective Security Advances
Faced with a wide ranging threat, the past 18 months have, and continue to be, a difficult and challenging time for the UK Police and Security Services. This session will arm you with the latest protective security measures for crowded places covering a wide range of physical security issues including; design, integration and operation of Hostile Vehicle Mitigation; and considerations to give to your online presence using security minded comms!

UK Government Security Advisor

 14:50      Evolution or revolution? Key trend disrupting retail.
Fundamental shifts in retail behaviour continue to change the role of bricks and mortar assets in omnichannel sales strategies. Our experts present their forecasts for the next big consumer and retailer disruption trends set to redefine retail, customer experience, purchasing behaviours and channels. This session examines how the people and businesses in our industry can stand out in a fast paced and competitive market, positively influence brand credibility and protect the bottom line. Digital infrastructure vs bricks and mortar, disruptive technologies, customer demographics defining retail experiences, retailer/landlord partnerships and more…

Mat Colmer, Built Environment Specialist

 15:35      Refreshment Break

 16:05      The rise of the independent
Curating a unique environment for your highly informed, constantly searching customer is vital. The rise of independent and local retailers is key to this. Times are tough – no doubt about it, however, the pedestrian pound is far from extinct and retail places are often the perfect place to grow an independent business.

Our panel will be examining the growth and future of this trend, and how operators think t to launch their businesses. We’ll also be considering the ethical consumer, and how start-ups are becoming more community focused than ever. Plus, we’ll be hearing the landlord’s perspective and how their own business models support independent retailers thrive and prosper.

Sarah Arnesen, Head of Marketing & Events, BIRA
Safia Khalid, Managing Director, Safia’s Beauty Bar & Barbers
David O’Neill, Head of Commercialisation, Hammerson
James Ooi, Little Bao Boy, Freespace entrant
Jonathan Ratnage, Investment Manager, Benson Elliot Services Ltd

 16:50      Summary and close


PLUS join us in the evening as we’ll be celebrating the ACE Awards, we can’t wait to see this year’s winners!



Got a top class speaker idea or a hot topic suggestion that’s burning a hole in your pocket? Get in touch with the team today!
or call on +44 (0)20 7227 3456.